Why I’m disappointed by Hangouts’ “SMS integration”

Google unveiled Kit Kat 4.4 last night, along with many updates to it’s apps. Hangouts was one of them, and it received a much requested feature – SMS integration.

We expected this to be as seamless as iMessage – easily transitioning between SMS and Chat message. But this is not the case.

It turns out, the SMS app is basically only built into the hangouts app, nothing more. There is no ‘integration’ of any kind.

 

You can switch between text and chat, but they are mutually exclusive threads. Not impressive at all.

You can switch between text and chat, but they are mutually exclusive threads. Not impressive at all.

Even when you sync a contact’s G+ profile with their photo, the SMS thread is still separate from the Chat thread, thus defeating the purpose of ‘integrating’ the two services.

It’s a little hard to explain, thus the lack of screenshots to back it up. I just hope Google fixes this, and makes it as compelling and seamless as I hear iMessage is.

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